Privacy Policy

1. Who we are

VoiceLab is a technology company focused on mobile applications, AI-powered audio tools, voice-based experiences, audio generation technologies and digital product engineering.

Website: thevoiceslab.com
Contact email: [email protected]

2. Scope of this Privacy Policy

This Privacy Policy applies to VoiceLab websites, mobile applications, software products and related services that link to this Privacy Policy. It is intended to provide transparency for users, application stores, partners and reviewers about how we handle personal data.

By using our services, you acknowledge that your information will be handled as described in this Privacy Policy. If you do not agree with this Privacy Policy, you should not use the relevant service.

3. Information we may collect

Depending on the specific app, product and features you use, VoiceLab may collect the following categories of information:

3.1 Information you provide directly

• Name, email address or other contact details when you create an account, contact us or request support.
• Account information such as username, profile settings, preferences and authentication-related information.
• Text, prompts, descriptions, files, voice recordings, audio clips or other content that you choose to create, upload, record or submit through our services.
• Feedback, support requests and communication history when you contact us.

3.2 Audio, voice and generated content

Some VoiceLab products may allow users to record, upload, generate, edit or process audio, voice or other sound-related content. We only access microphone input or local files when a user grants the relevant device permission or intentionally uses a feature that requires that content.

Audio, voice and related content may be processed to provide the requested functionality, such as audio generation, voice processing, content creation, playback, saving, synchronization, quality improvement, abuse prevention or technical support.

3.3 Device, usage and technical information

• Device type, operating system, app version, language, region and general device settings.
• Log data such as IP address, timestamps, feature usage, session events and error logs.
• Crash reports, diagnostics and performance data used to improve reliability and security.
• Approximate location derived from IP address or app store region, where relevant for security, compliance or localization.

3.4 Payment and subscription information

If a VoiceLab app offers paid features, subscriptions or in-app purchases, payments may be processed by Apple App Store, Google Play, payment providers or other authorized platforms. We do not receive or store full payment card numbers from Apple or Google in-app purchases. We may receive purchase status, transaction identifiers, subscription status and related billing metadata needed to provide paid functionality and support.

3.5 Information from third-party services

If you choose to sign in, subscribe, share content or use features through third-party services, we may receive information that those services make available to us, subject to your settings and the third party’s privacy practices.

4. How we use information

VoiceLab may use collected information for the following purposes:

• To provide, operate and maintain our apps, websites and services.
• To create, process, generate, edit, store, synchronize or deliver audio, voice, text and other user-requested content.
• To manage accounts, authentication, subscriptions, purchases and user preferences.
• To provide customer support and respond to user inquiries.
• To improve app performance, product usability, safety, security and reliability.
• To detect, prevent and address fraud, abuse, policy violations, security incidents and technical issues.
• To comply with legal obligations, app store requirements and enforce our Terms and Conditions.
• To send service-related messages such as account, security, subscription or policy updates.

5. Legal bases for processing

Where applicable data protection laws such as the GDPR apply, we process personal data based on one or more legal bases, including performance of a contract, consent, legitimate interests and legal obligations.

6. App permissions

Some VoiceLab apps may request device permissions such as microphone, storage, media library, notifications or network access. Permissions are requested only where relevant to the functionality of the app. You can manage or revoke app permissions through your device settings. Some features may not work properly if required permissions are disabled.

7. Sharing of information

We do not sell personal data. We may share information only in the following circumstances:

• Service providers: with trusted vendors who help us provide hosting, cloud infrastructure, analytics, crash reporting, AI or audio processing, customer support, email delivery, payments, security and app operations.
• App stores and payment platforms: with Apple, Google or other payment platforms as needed for purchases, subscriptions, refunds, app distribution and compliance.
• Legal and safety reasons: when required by law, legal process, regulatory request or to protect users, our services, rights, property or safety.
• Business transfers: in connection with a merger, acquisition, financing, restructuring or sale of assets, subject to appropriate protection of user data.
• With your direction or consent: when you choose to share content, connect a third-party service or otherwise instruct us to disclose information.

When we use service providers, we expect them to process personal data only for authorized purposes and to apply appropriate confidentiality and security safeguards.

8. AI and audio processing providers

Some features may use third-party infrastructure, AI models, audio processing tools or cloud services to generate, transform, transcribe, synthesize or analyze content. Where this is necessary for the requested feature, user-provided content may be transmitted to such providers for processing. We aim to use providers that offer appropriate technical and organizational safeguards.

9. Analytics, diagnostics and cookies

Our websites and apps may use limited analytics, diagnostics and similar technologies to understand performance, fix bugs, improve usability and protect our services. Where required by law or platform policy, we will request consent or provide controls for optional analytics and tracking technologies.

If a specific app uses advertising identifiers, personalized ads, cross-app tracking or similar technologies, this will be disclosed in the app, app store privacy information or a supplemental notice, and consent will be requested where required.

10. Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining accounts, complying with legal obligations, resolving disputes, enforcing agreements and protecting security.

Retention periods may vary depending on the type of data, the app feature, user settings and legal requirements. User-generated content may be retained while the user account is active or until the user deletes it, unless a longer retention period is required for legal, security or operational reasons.

11. Data deletion and account deletion

Users may request deletion of personal data by contacting us at [email protected]. If a VoiceLab app allows users to create an account, we will provide a way to request account deletion, either inside the app or through a clear web or support process.

When a deletion request is verified, we will delete or anonymize personal data unless we need to retain certain information for legal, security, fraud prevention, accounting, dispute resolution or legitimate business purposes. Backup copies may remain for a limited period before being securely overwritten or deleted.

12. Security

We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, disclosure, alteration and loss. These measures may include access controls, encryption in transit, secure infrastructure, monitoring and internal data handling procedures.

No method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect user data using commercially reasonable safeguards.

13. International data transfers

VoiceLab may process and store information in countries other than the country where the user is located. Where required, we use appropriate safeguards for international transfers of personal data, such as contractual protections or other legally recognized transfer mechanisms.

14. User rights

Depending on your location and applicable law, you may have rights to access, correct, delete, restrict, object to or receive a copy of your personal data. You may also have the right to withdraw consent where processing is based on consent.

To exercise these rights, contact us at [email protected]. We may need to verify your identity before responding to a request.

15. Children’s privacy

Unless a specific VoiceLab app clearly states that it is intended for children or families, our services are intended for a general audience and are not directed to children under the age required by applicable law. We do not knowingly collect personal data from children without appropriate consent where such consent is required.

If we release an app intended for children or families, we will provide appropriate disclosures and controls and will aim to comply with applicable child privacy requirements, including relevant app store policies and applicable laws.

16. Third-party links and services

Our apps and websites may contain links to third-party websites, stores, services or content. We are not responsible for the privacy practices of third parties. Users should review the privacy policies of those services before providing information to them.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last updated” date above. If changes are material, we may provide additional notice through our website, app, email or other appropriate means.

18. Contact us

For privacy questions, requests or complaints, please contact:

VoiceLab
Website: thevoiceslab.com
Email: [email protected]